• I just completed a survey but didn't receive any points

    Sometimes you may experience technical issues and won't route back to us properly after a survey. If you forward us the survey invite email we will look into this issue for you.

  • I've ordered my vouchers but I haven't received them yet.

    Unfortunately, we can't help with voucher queries after you've ordered them from our rewards centre as they are sent our by our voucher supplier, Love2Shop. You can contact Love2Shop directly by emailing  and they will be able to help you.

  • Why did I lose 2500 points

    As soon as you reach 2500 points, they are automatically redeemed for a £25 voucher. This is processed manually so please allow up to 3 working days for your voucher to be sent to you.

  • Why haven’t I received £10 for signing up?

    You must complete the full registration survey in order to receive the 1000 points (£10). These points can be redeemed for a shopping voucher as soon as you reach a balance of 2500 (£25).


    It may be that during the registration survey, you didn't match some of our sign up criteria. Someone at The OpinionPanel Community will be able to look into why you were unable to sign up.

    One error we see popping up a lot is signing up and accidentally entering your DOB as 2020 - this makes your age 0 and you are unable to sign up! Again, someone at The OpinionPanel Community will be able to help you out with this.

  • Can my voucher be delivered to a different address to the one on my OpinionPanel Account?

    Your voucher code can be redeemed for both in-store and online vouchers; however, if you do choose an in-store voucher you will be given the option to enter a delivery address which can be different to the address associated with your OpinionPanel account. 

  • Where's my incentive?

    Your points total can take a little while to update after you have completed a survey. If you haven’t received your points after a day or two please do get in touch and our support team will help you out. £25 vouchers are sent out manually (once you reach the redemption level of 2500 points), so please allow up to 3 working days for it to arrive in your email inbox (don’t forget to check your spam folder!)

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